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Business & Economics:Customer Service

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1 Burnett, Ken HANDBOOK OF KEY CUSTOMER RELATIONSHIP MANAGEMENT, THE: THE DEFINITIVE GUIDE TO WINNING, MANAGING AND DEVELOPING KEY...
London Financial Times/Prentice Hal 2001 0273650319 / 9780273650317 first nice clean copy. dj slightly soiled, slight edge wear. 
black cloth, gilt spine lettering; old price sticker rear dj panel. 
Price: 29.95 USD
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