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1 Burnett, Ken HANDBOOK OF KEY CUSTOMER RELATIONSHIP MANAGEMENT, THE: THE DEFINITIVE GUIDE TO WINNING, MANAGING AND DEVELOPING KEY...
London Financial Times/Prentice Hal 2001 0273650319 / 9780273650317 first nice clean copy. dj slightly soiled, slight edge wear. 
black cloth, gilt spine lettering; old price sticker rear dj panel. 
Price: 29.95 USD
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2 Luxenberg, Stan ROADSIDE EMPIRES: HOW THE CHAINS FRANCHISED AMERICA
New York Viking Penguin, Inc. 1985 0670326585 / 9780670326587 first 0670326585 vg, in slightly soiled jacket, remainder mark bottom edge. 
crimson cloth over blue boards, silver spine lettering. 
Price: 3.50 USD
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